Refund & Cancellation Policy

Last Updated: 10-04-2026

This Refund & Cancellation Policy outlines the terms under which Digihike marketing private limited (“Company”, “we”, “our”, “us”) provides refunds and handles cancellations for services offered through https://thedigitalhike.com/.

1. Nature of Services

We provide digital services including marketing, advertising, consulting, and development. Due to the nature of these services (time, effort, and resources involved), all payments are generally non-refundable unless otherwise stated.

2. No Refund Policy

Once a project or service has been initiated, no refunds will be issued for:
- Time and resources already utilized
- Campaigns that have been launched
- Strategy, consultation, or planning services
Advance payments are non-refundable

3. Eligible Refund Scenarios

Refunds may be considered only under the following conditions:

Duplicate payment made by mistake
Service not started within agreed timeline due to our fault
Written agreement explicitly includes a refund clause

All approved refunds will be processed within 7–15 business days

4. Cancellation by Client

Clients may cancel services by providing written notice (email/official communication)
Cancellation will be effective after:
- Completion of current billing cycle OR
- As per contract terms (typically 15–30 days notice)
No refunds will be provided for ongoing or completed work

5. Cancellation by Company

We reserve the right to suspend or terminate services if:

Payments are delayed or not received
Client violates terms or engages in unlawful activity
Lack of cooperation or communication impacts project delivery

In such cases, no refunds will be issued.

6. Subscription / Retainer Services

Monthly retainers must be canceled before the next billing cycle
Once billed, the amount is non-refundable
Services will continue until the end of the billing period

7. Ad Spend & Third-Party Costs

Advertising budgets (Google Ads, Meta Ads, etc.) are paid directly to platforms or managed on behalf of the client
Ad spend is non-refundable under any circumstances
We are not responsible for third-party platform charges

8. Project-Based Work

Milestone-based payments are non-refundable once the milestone is started or completed
Delays caused by the client do not qualify for refunds

9. Chargebacks & Disputes

Clients agree not to initiate chargebacks without first contacting us
Any disputes will be handled through mutual discussion and resolution

10. Contact for Cancellation or Refund Requests

All requests must be sent to:

Digihike Marketing Private Limited
Email: hi@thedigitalhike.com
Phone: 9187138887.

11. Policy Updates

We reserve the right to modify this policy at any time. Updated versions will be posted on our website.